Step 1: Download the credit application form, sign and stamp it. C2 General
Step 2: Before uploading the PDF, make sure it includes the following four main files:
Step 3: Click “Send Request”
The request will be rejected due to the following reasons:
Please guide the customer to access the new EBU Portal link to activate the new EBU Portal: https://business.vodafone.qa/
Recurring add ons will be added based on family grouping. Each Family grouping can have 1 add on active. For instance, If you have an active add on from Group A and wish to activate another add on from Group A, your existing Group A add on will be replaced with the new Group A add on.
Add On Family Grouping:| Group A | Group B | Group C | Group D |
|---|---|---|---|
| 200 Local Minutes Add-on | 1GB Data Add-on | Bangladesh 15 | Lite Key |
| 1500 Local Minutes | 2GB Data Add-on | Nepal 15 | Turkey QR35 Add On |
| 300 Local Minutes | 3GB Data Add-on | Sudan 15 | India QR35 Add On |
| Unlimited Local Minutes | 4GB Data Add-on | Sri Lanka15 | Bangladesh QR35 Add On |
| Local Minutes Extra | Internet Pack 110 | Syria 15 | Egypt QR35 Add On |
| Local Minutes Plus | Internet Pack 200 | EGYPT15 | Nepal QR35 Add On |
| 1000 Minutes Local Voice Minutes monthly Pack | Internet Pack 70 | INDIA15 | Sri Lanka QR35 Add On |
| 500 Minutes Local Voice Minutes monthly Pack | Pakistan 15 | Pakistan QR35 Add On | |
| Philippines15 | Philippines QR35 Add On |
The below add ons are not part of the above groups and can be activated as needed:
Mobile End User Registration is a mandatory requirement for all local corporate entities in Qatar, as directed by the Communications Regulatory Authority (CRA).
This process ensures that corporate customers keep their information up to date by identifying and registering the employees or end users who are using the active mobile voice numbers under their corporate account.
It is the company’s responsibility to provide accurate information and to maintain it regularly.
In compliance with CRA mandate, End-User information will be captured for Corporate Mobile voice service numbers.
The following services will be excluded from the scope of the instructions:
End User Registration applies for all legally registered local corporate entities operating in Qatar. These include:
The Company’s Authorized Representative is responsible to provide the end-user’s first name, last name and an acceptable identification number (“ID”) for each individual voice mobile service under their corporate accounts. Acceptable IDs are:
Mapping the end-user name and ID of the end-user/employee under the Corporate account will not affect the employee’s personal account within Vodafone. They are independent of each other.
The end user registration updates will be reflected in real-time.
The Company’s authorized(s) person can assign more than one end-user to an active mobile number for cases where the number is shared between more than one end user/employee. There is no limit to the number of users to be mapped.
It is the Company’s authorized(s) person’s responsibility to ensure that the information provided is accurate and up to date. Access the My Vodafone portal and update the current user details.
The end user information mapped against the number will be removed. If the number was moved to another Corporate account, the new company will have to register the active number within their account.
For any issues, you can contact business care 110 or business care email at business.care@vodafone.qa
Vodafone will provide reminders every 30 and 60 days from the time the mobile services are active in your Corporate Account. Until an end-user is registered, the mobile numbers will be mapped to the Company’s Authorized Representative ID details. Failure to complete user registration by the 60th day will result in regulatory non-compliance and consequently may lead to service disruptions.
The authorized person is to update the end-user details immediately in the MyVodafone portal. Once done, the service will be resumed.