Frequently Asked Questions for My Vodafone Portal

My Vodafone Portal

Who can access and use My Vodafone Portal?

The My Vodafone Portal has been built for Authorized contact (choosers) of the account.

What can I do in My Vodafone Portal?

You can view real time account summary of all your Vodafone Enterprise services. You can view your bill summary, download your bill history and make payments against your billing profiles. Real time usage balance of your plans and add ons will be available with ability to activate Add-ons for your Mobile numbers. You can also view your account and profile details. Features will be constantly added to provide more self-service features

How can I access My Vodafone Portal?

Send an email to business.care@vodafone.qa from your Company email address that is shared with Vodafone. Ensure you write the Email subject as ‘My Vodafone Portal Access’ and share your company CR and the accounts you need access for. We will verify your details and send you an email and SMS once you are ready to set up your online account.

How long will the contact authorization process take?

The authorized contact who will be using the portal will directly receive an email/sms within 2 Days

I forgot my password. How can I login?

You can reset your password through the My Vodafone Portal ‘Forgot My password’ section

My existing authorized contact is leaving or is no longer the authorized contact of my company. How can I remove his/her access?

You can email us at business.care@vodafone.qa requesting to remove his/her access. Your company or you as the commercial registered authority need to inform Vodafone Qatar incase of any changes to your Authorized Contact.

Are the details I see on the portal the most updated account details?

All data displayed on the portal will be in near real time. Any changes you make will be reflected in near real time.

Can I now search for a specific number in the portal?

Yes, a new filter allows you to search for specific numbers across Mobility, Fixed, and IoT services.

Why has the percentage of the remaining balance on plan disappeared?

Yes, instead of percentages, you will see actual remaining values (e.g., MB, minutes).

I have multiple accounts can I switch between them?

Yes, a drop-down list allows you to view and navigate between your accounts. 

Is debit card payment supported?

Yes, debit card and Credit card payments are now enabled directly on the portal.

Where can I view my credit limit?

On the main page, you can view the assigned credit limit.

What is the resolution of the Ticket I have raised ?

You can review the resolution of your request in the comment tab 

How do I request a credit limit change?

Step 1: Download the credit application form, sign and stamp it. C2 General

Step 2: Before uploading the PDF, make sure it includes the following four main files:

  • Signed credit application form
  • QID of authorized signatory
  • Valid CR copy
  • Valid establishment card

Step 3: Click “Send Request”

The request will be rejected due to the following reasons:

  • Signature mismatching in the credit application form
  • Missing signature
  • Missing stamp
  • Missing details mentioned in the credit application form
  • Expired documents (CR, Establishment etc.)
  • PDF attachment uploaded doesn’t include the four main files

What if I enter the wrong OTP multiple times?

After 3 failed OTP attempts, your portal access will be blocked for 24 hours. You will need to contact the Business Care team to validate your registered contact details and regain access. 

Can I submit bulk requests during the bill cycle?

Yes. Bulk requests are now enabled during the bill cycle period. You can submit them via the portal. 

What happens after I submit a bulk request?

The request will be completed within 24 hours. Any bill adjustments will be reflected in the next billing cycle. 

Can I activate an eSIM for a new iPhone via the portal?

Yes. eSIM swap is now enabled for new iPhones. You can initiate the activation directly through the portal.

What should we do if the Chooser needs to migrate from the current EBU portal to the new Portal?

Please guide the customer to access the new EBU Portal link to activate the new EBU Portal: https://business.vodafone.qa/  

Who is entitled to request for the portal registration?

  • Only chooser can register
  • Chooser email must be mapped in Open UI to do self-registration end to end
  • Business care still supports to create credentials in case of self-registration failed 

Can the chooser pay through Credit card and Debit Card?

Chooser can pay via Credit Card as Phase one. Debit card option will be introduced in phase 2. For now, only Credit Card will be accepted 

What will happen when the customer requests to deactivate/ resume park my number?

The system will activate the old Postpaid plan during Phase one 

What will happen if the chooser forgets the password?

Chooser can reset the password through the My Vodafone Portal ‘Forgot My password’ section

Add Ons Activations

How will the add ons that I activate on the portal be billed?

Recurring add Ons will be billed on pro rated basis depending on the date you activate the add on and the bill cycle you are in. Non Recurring add ons will be added to your bill.

How will be recurring add ons be activated?

Recurring add ons will be added based on family grouping. Each Family grouping can have 1 add on active. For instance, If you have an active add on from Group A and wish to activate another add on from Group A, your existing Group A add on will be replaced with the new Group A add on.

Add On Family Grouping:
 
Group A Group B Group C Group D
200 Local Minutes Add-on 1GB Data Add-on Bangladesh 15 Lite Key
1500 Local Minutes 2GB Data Add-on Nepal 15 Turkey QR35 Add On
300 Local Minutes 3GB Data Add-on Sudan 15 India QR35 Add On
Unlimited Local Minutes 4GB Data Add-on Sri Lanka15 Bangladesh QR35 Add On
Local Minutes Extra Internet Pack 110 Syria 15 Egypt QR35 Add On
Local Minutes Plus Internet Pack 200 EGYPT15 Nepal QR35 Add On
1000 Minutes Local Voice Minutes monthly Pack Internet Pack 70 INDIA15 Sri Lanka QR35 Add On
500 Minutes Local Voice Minutes monthly Pack   Pakistan 15 Pakistan QR35 Add On
    Philippines15 Philippines QR35 Add On


The below add ons are not part of the above groups and can be activated as needed:

  1. Vodafone Passport Pack Postpaid
  2. 14 Days Business Roaming Passport
  3. Monthly Business Roaming Passport

How can I deactivate add ons in my account?

You can send a request to your account manager to deactivate an add on

How quickly will the add ons I activate on the portal get applied to my account?

The add ons activated on the portal will be reflected in near real time.