Terms & Conditions - Enterprise Bill Limit

Last Updated 27 April, 2026

1. Bill Limit is a free service guarantees that your phone bill amount doesn’t exceed your set plan limit and is available on all Vodafone’s Postpaid Mobile and Data Plans for our Enterprise customers (“Bill Limit”). Along with your Monthly Bill, the Bill Limit also helps limits:
   • Purchase of Value Added Services
   • Extra usage out of plan benefits
2. Bill Limit will be by default set as QR 0.01 for all Customers by Vodafone.
   • Reimbursement Customers (Customer who are employees but on Enterprise Plans and pay on their own) can, however, change it later on directly by using the My Vodafone App or by calling the customer care.
   • Choosers of the company paid accounts can change the bill limit for the numbers under their account by calling the customer care.
3. If a customer’s Bill Limit is 0.01 QR then the following will not be activated till the setting has been changed:
   • Any service (VAS) (including Direct operator billing (“DOB”) with google / apple).
   • Any Roaming service –pay as you go
   • Any other kind of bundle (OOB) charges (including SMS) if it not part of his included plan benefits.
   • The only amount which will be allowed is the basic plan rental of the line.
4. No fee will be applied for activating or changing the Bill Limit.
5. Choosers/ Reimbursement -Customers can change the Bill Limit setting any number of times during the month.
6. All customers whose purchases fail due to insufficient Bill Limit will get a notification via SMS notifying them to change their Bill Limit values and the way to do so.
7. To unsubscribe from the Bill Limit
   • Company paid customers can contact the Business call center at 110.
   • Reimbursement customers also can contact the call center or visit My Vodafone App.
8. Any out of bundle charges incurred post the Bill Limit change upon the customer request will be included to the monthly bill.
9. The minimum Bill Limit which can be set is QR. 0.01.

GIGA BUSINESS SERVICE ANNEX TO THE MOBILE SERVICES SCHEDULE 1

Last Updated 27 April, 2026

TERMS AND CONDITIONS

1. Agreement Structure

1.1 This Annex shall be governed by and construed in accordance with the following:

• Mobile Services Schedule 1; and
• General Business Terms and Conditions;

Save where either are varied, supplemented or amended (as applicable) by the provisions of this Annex.

1. If there is any inconsistency between the provisions of this Annex and the Mobile Services Schedule 1 and the General Business Terms and Conditions of the Agreement, the provisions of this Annex shall take precedence.
2. For the avoidance of doubt, the provisions of this Annex and the obligations and responsibilities contained therein form a valid and effective part of the Agreement and are binding on both Parties.

2. Definitions

The following definitions apply, in addition to those in the Master Services Agreement, General Business Terms and Conditions and Mobile Services Schedule 1:

• “Agents” means any Account Managers, contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Annex.
• “CPE” means the Customer Premise Equipment that connects the Customer to the Network for the provision of the Services, which includes the Wi-Fi router detailed in Clause 4.1 of this Annex. For the avoidance of doubt CPE shall be considered Equipment, as defined in the General Business Terms and Conditions;
• “Network” means the Vodafone 5G network.
• “Service(s)” means the broadband service and related products that are made available to the Customer by Vodafone or Vodafone’s Agents under this Annex as further detailed in Clause 4 of this Annex;
• “Vodafone Entertainer Application” means an application that offers value with Buy One Get One Free incentives at restaurants, spas, fitness & entertainment outlets across Qatar.
• “Wavo” means an on-line digital subscription service that gives customers access to a range of movies and television content.
• “Wi-Fi Extender” means the CPE that improves the Vodafone 5G Network for the provision of the Services, within the customer location.

3. Commencement of Service, Term and Termination Charges

• (a) The Service commences on the day that Vodafone connects the Customer to the Services (“Service Commencement Date”) and continues until terminated in accordance with this Annex, the Mobile Services Schedule 1 and the General Business Terms and Conditions of the Agreement (the “Service Term”).
• (b) The Minimum Subscription Period for the Service shall be the first three (3) billable months, excluding any initial free promotional benefit period. Notwithstanding anything to the contrary in the Agreement, in the event the Customer terminates the Service during the Minimum Subscription Period the Customer will be liable to pay the applicable Charges for the remainder of the Minimum Subscription Period, as well as the Charges referenced in Clause 3(c) of this Annex and any other Charges as set out in the Agreement.
• (c) 5G Router will remain under ownership of Vodafone Qatar. However, the Customer has to return the 5G Router in working condition if disconnection happens before 24 months. Customers failing to return 5G Router in good working condition will attract a penalty of QR 75 per month for the remaining months of the first 24 months.

4. Services

4.1 Service Description:

The Service provides a higher speed internet over the Network and includes the provision of a Wi-Fi router with a 5G SIM inserted.

4.2 Service Optional Features:

• (a) Subject to Clause 4.3 of this Annex, upon the Customer’s request, Vodafone will provide the Customer with the Wavo service.
• (b) Subject to Clause 4.3 of this Annex, upon the Customer’s written request, Vodafone will provide the Customer with the Vodafone Entertainer Application benefits.
• (c) Customer has the option to purchase Wi-Fi Extender devices during the Service Term at an additional price of Twenty Five (25) QAR per month for twelve (12) billable months.

4.3 Service Limitations:

4.3.1 The Customer acknowledges and agrees:

• (a) That the use of the Wavo service is limited to a maximum of one (1) End User (“Wavo User”), such Wavo User to be selected by the Customer in writing on or before the Service Commencement Date.
• (b) That the Wavo service is only available for use by the Wavo User for a period of three (3) months starting on the Service Commencement Date.
• (c) That the Wavo service is solely for the personal use of the Wavo User and accordingly the content from the Wavo service shall not be publically displayed.
• (d) That the use of the Vodafone Entertainer Application is limited to a maximum of three (3) End Users (“Entertainer Users”), such Entertainer Users to be selected by the Customer in writing on or before the Service Commencement Date.
• (e) That the Vodafone Entertainer Application is only available for use by the Entertainer Users for a period of twelve (12) months starting on the Service Commencement Date.
• (f) That in the event the Customer disconnects their Vodafone number, ports out or migrates to another plan/Prepaid, then the Customer’s subscription for both the Wavo service and the Vodafone Entertainer Application will be deactivated immediately.
• (g) That Vodafone has the right to remove or modify the Vodafone Entertainer Application and/or the Wavo service at its own discretion at any time. In the event Vodafone exercises its right under this Clause, Vodafone shall have no liability to the Customer and the Customer shall not be entitled to any refund under this Agreement.

4.4 Coverage:

The Customer acknowledges and agrees that the Service is only available in areas in which Vodafone has 5G network coverage.

4.5 Customer Obligations and Acknowledgements:

4.5.1 The Customer acknowledges and agrees:

• (a) To comply with all of Vodafone’s instructions about the use of the Services and ensure that all End Users comply with such instructions and the terms of this Agreement with respect to using the Service. Customer agrees to indemnify and hold harmless Vodafone for and against any liability, cost, expense or claim (including reasonable legal expenses) suffered or incurred by Vodafone arising as a result of any breach of this Agreement by the Customer and/or the End User’s use or misuse of the Services.
• (b) Not to use the Services for any abusive, illegal or fraudulent purpose.
• (c) That using or agreeing to use the Services does not give the Customer or End User any rights in any part of the Services.
• (d) Not to resell, in any way whatsoever, the whole or any part of the Services.
• (e) That if the Customer and/or the End User uses the Services in any way that may negatively impact the Vodafone Network or the provision of the Services, Vodafone may restrict or suspend the Customer’s (including End User’s) use of the Services.
• (f) That Vodafone’s control of data speeds is limited to the Network.
• (g) That Vodafone may use traffic prioritisation policies at any time to improve the overall performance among Vodafone’s customers.
• (h) That Connections to servers outside the Network are on a “best endeavours” basis, and it may not be possible for the Customer and/or End User to achieve their desired or expected speed or latency.
• (i) That the integrity or quality of the data or information the Customer and/or End User sends or receives via the Services may be affected or compromised due to the configuration of the Network, the use of the internet, or the configuration or limitations of the Customer’s, or End Users’, hardware or other device.

5. Billing and Charges

Customer hereby agrees to pay Vodafone the Charges for the provision of the Services in accordance with the General Business Terms and Conditions of the Agreement.

Vip Management Team – Terms and conditions

Last Updated 27 April, 2026

• Vodafone Account Manager (VAM) is a new free account management service available for all new and existing RED Unlimited or RED VIP plan (“Eligible Customer”).
• Eligible Customers will benefit from billing related advice, information on new plans and promotions and faster assistance on requests or service issues.
• VAM will contact Eligible Customer within 24hrs from the time of activation of the two eligible plans.
• Eligible Customer can reach the VAM by calling 122 anytime.
• VAM will not available if Eligible Customers migrates to a non- eligible plan, ports out or terminates.

Business

Last Updated 27 April, 2026

Business Terms & Conditions Documents:

• (PDF) Corporate Employee Scheme Application Form
• (PDF) Vodafone Business General Terms & Conditions
• (PDF) Corporate Internet Access Service Annex
• (PDF) Leased Lines Service Annex
• (PDF) International Leased Line Service Annex
• (PDF) General Fixed Services Schedule

T&C Vodafone Fleet Management Driver App

Last Updated 27 April, 2026

This application is provided by Vodafone Qatar P.Q.S.C., a company registered in the State of Qatar, with registration number 39656, having its registered office at QSTP, Tech 2, Level 2, P.O. Box 27727, Doha, Qatar (“Vodafone Qatar”).

1. The Vodafone Fleet Management Driver App (“App”) is available via a mobile application to employees (“You”) of a Vodafone Qatar enterprise customer (“Company”) that has entered into a valid contract (“Company Agreement”) with Vodafone Qatar for the provision and receipt of Vodafone’s Fleet Management Service (“Fleet Management Service”).
2. Vodafone Qatar grants You a non-exclusive, non-transferable licence to use the App on one device that You or the Company own or control for the sole purpose of receiving the Fleet Management Service in accordance with and subject to the these terms and the terms of the Company Agreement.
3. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and You are not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
4. You are not allowed to attempt to extract the source code of the App and You also shall not try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
5. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
6. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.
7. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.
8. The App is provided to You “as is”, and without support and maintenance of any kind, save and except as otherwise set out in the Company Agreement. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
9. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
10. If the Company Agreement expires or terminates for any reason your App service will be terminated.
11. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.
13. By downloading the App You agree to comply with all applicable laws and regulations.
14. The terms and conditions in the Company Agreement shall also apply.

Personal Data:

By downloading this App, You hereby acknowledge and agree to the following. Vodafone Qatar may collect and otherwise process the following personal data about You:

• Your name;
• Your contact number;
• The registration number of the Company vehicle that you drive (“Company Vehicle”);
• Your (and your Company Vehicle’s location), via both the location of your mobile device (through your App location settings) and/or the location of the Company Vehicle (through the IoT device fixed to the Company Vehicle); and
• The maintenance records (as inputted by the Company), speed and traffic violations (e.g. speeding) of the Company Vehicle.
• (Collectively “Your Data”)

15.2 Your Data being used:

• To create an account on the App;
• To raise requests or communicate with Vodafone Qatar and/or the Company;
• To carry out any lawful activity in connection with a legal, governmental or regulatory requirement on Vodafone Qatar or the Company or in connection with legal proceedings, crime, fraud or network threat prevention, detection or prosecution;
• To verify your identity;
• To assess your driving from a health and safety perspective and create a profile to monitor and evaluate the same;
• To track the location of You (via the App) and the Company Vehicle to enable the Company to optimize the Company’s logistics, to improve the Company’s services and for health and safety purposes;
• To predict the maintenance requirements of the Company Vehicle; and
• For such other purposes as made known to You by the Company.

15.3 Your Data being shared with:

• Vodafone Qatar and Vodafone Qatar’s affiliates and subcontractors;
• Legal or regulatory agencies in order to meet any requirements of applicable laws in the state of Qatar, including regulations of national security agencies; and
• The Company and such other individuals as notified to you by the Company.

15.4 As otherwise set out in Vodafone Qatar’s Privacy Policy, available at: https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.

T&C Vodafone Fleet Management Device Dispatcher App

Last Updated 27 April, 2026

This application is provided by Vodafone Qatar P.Q.S.C., a company registered in the State of Qatar, with registration number 39656, having its registered office at QSTP, Tech 2, Level 2, P.O. Box 27727, Doha, Qatar (“Vodafone Qatar”).

1. The Vodafone Fleet Management Device Dispatcher App (“App”) is available via a mobile application to employees (“You”) of a Vodafone Qatar enterprise customer (“Company”) that has entered into a valid contract (“Company Agreement”) with Vodafone Qatar for the provision and receipt of Vodafone’s Fleet Management Service (“Fleet Management Service”).
2. Vodafone Qatar grants You a non-exclusive, non-transferable licence to use the App on one device that You or the Company own or control for the sole purpose of receiving the Fleet Management Service in accordance with and subject to the these terms and the terms of the Company Agreement.
3. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and You are not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
4. You are not allowed to attempt to extract the source code of the App and You also shall not try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
5. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
6. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.
7. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.
8. The App is provided to You “as is”, and without support and maintenance of any kind, save and except as otherwise set out in the Company Agreement. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
9. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
10. If the Company Agreement expires or terminates for any reason your App service will be terminated.
11. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.
13. By downloading the App You agree to comply with all applicable laws and regulations.
14. The terms and conditions in the Company Agreement shall also apply.

Personal Data:

By downloading this App, You hereby acknowledge and agree to the following. Vodafone Qatar may collect and otherwise process the following personal data about You:

• Your name;
• Your contact number;
• Location of the Company Vehicle (through the IoT device fixed to the Company Vehicle); and
• (Collectively “Your Data”)

15.2 Your Data being used:

• To create an account on the App;
• To raise requests or communicate with Vodafone Qatar and/or the Company;
• To carry out any lawful activity in connection with a legal, governmental or regulatory requirement on Vodafone Qatar or the Company or in connection with legal proceedings, crime, fraud or network threat prevention, detection or prosecution;
• To verify your identity;
• To track the location of Company Vehicle to enable the Company to optimize the Company’s logistics, to improve the Company’s services and for health and safety purposes; and
• For such other purposes as made known to You by the Company.

15.3 Your Data being shared with:

• Vodafone Qatar and Vodafone Qatar’s affiliates and subcontractors;
• Legal or regulatory agencies in order to meet any requirements of applicable laws in the state of Qatar, including regulations of national security agencies; and
• The Company and such other individuals as notified to you by the Company.

15.4 As otherwise set out in Vodafone Qatar’s Privacy Policy, available at: https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.

T&C - Vodafone Fleet Management Admin App

Last Updated 27 April, 2026

This application is provided by Vodafone Qatar P.Q.S.C., a company registered in the State of Qatar, with registration number 39656, having its registered office at QSTP, Tech 2, Level 2, P.O. Box 27727, Doha, Qatar (“Vodafone Qatar”).

1. The Vodafone Fleet Management Admin App (“App”) is available via a mobile application to employees (“You”) of a Vodafone Qatar enterprise customer (“Company”) that has entered into a valid contract (“Company Agreement”) with Vodafone Qatar for the provision and receipt of Vodafone’s Fleet Management Service (“Fleet Management Service”).
2. Vodafone Qatar grants You a non-exclusive, non-transferable licence to use the App on one device that You or the Company own or control for the sole purpose of receiving the Fleet Management Service in accordance with and subject to the these terms and the terms of the Company Agreement.
3. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and You are not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
4. You are not allowed to attempt to extract the source code of the App and You also shall not try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
5. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
6. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.
7. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.
8. The App is provided to You “as is”, and without support and maintenance of any kind, save and except as otherwise set out in the Company Agreement. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
9. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
10. If the Company Agreement expires or terminates for any reason your App service will be terminated.
11. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.
13. By downloading the App You agree to comply with all applicable laws and regulations.
14. The terms and conditions in the Company Agreement shall also apply.

Personal Data:

By downloading this App, You hereby acknowledge and agree to the following. Vodafone Qatar may collect and otherwise process the following personal data about You:

• Your name;
• Your contact number;
• Location of the Company Vehicle (through the IoT device fixed to the Company Vehicle); and
• The maintenance records (as inputted by the Company), speed and traffic violations (e.g. speeding) of the Company Vehicle.
• (Collectively “Your Data”)

15.2 Your Data being used:

• To create an account on the App;
• To raise requests or communicate with Vodafone Qatar and/or the Company;
• To carry out any lawful activity in connection with a legal, governmental or regulatory requirement on Vodafone Qatar or the Company or in connection with legal proceedings, crime, fraud or network threat prevention, detection or prosecution;
• To verify your identity;
• To track the location of the Company Vehicle to enable the Company to optimize the Company’s logistics, to improve the Company’s services and for health and safety purposes;
• To predict the maintenance requirements of the Company Vehicle; and
• For such other purposes as made known to You by the Company.

15.3 Your Data being shared with:

• Vodafone Qatar and Vodafone Qatar’s affiliates and subcontractors;
• Legal or regulatory agencies in order to meet any requirements of applicable laws in the state of Qatar, including regulations of national security agencies; and
• The Company and such other individuals as notified to you by the Company.

15.4 As otherwise set out in Vodafone Qatar’s Privacy Policy, available at: https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.