Frequently asked by our roamers

Q: What is the Roam Like Home Key Add-on?

A: The Roam Like Home Pack (“RLHP”) is a new Add on from Vodafone Qatar that enables customers to transform their current Vodafone Postpaid Plan’s local units (voice calls, SMS), local data allowances, local Add-ons and the related out of bundle services and converts them to roaming benefits while roaming.

Q: What are the available options and pricing for the Roam Like Home Pack?
A: Customers have the flexibility to choose from two options for the Roam Like Home Pack:

•  7 days Roam Like home Pack for QR 150
• 30 days Roam Like home Pack for QR 500.

Q: How do I subscribe to the Roam Like Home Pack Add-on?

You can activate the Roam Like Home Add On through the My Vodafone App or by dialing the codes below or by contacting our dedicated customer service.

1. By dialing *110*120# to activate the Roam Like Home Pack for 7 days
2. By dialing *110*500# to activate the Roam Like Home Pack for 30 days

Q: If I activate the 7-day Roam Like Home addon in the middle of the day, does it expire at the exact hour on the sixth day?

The addon will end at midnight on the sixth day , regardless of the activation time during the first day of activation

Q: Which countries are covered under the Roam Like Home feature?

A: The eligible countries for the Roam Like Home feature are:
 

Eligible Countries for Roam Like Home Pack Add-on
Saudi Arabia	Oman	Kuwait
UAE	Bahrain	Turkey
UK	Germany	France
Spain	Switzerland	Italy
USA	Egypt	Australia
Austria	Bangladesh	Greece
Jordan	Malaysia	Netherlands
Norway	Pakistan	Philippines
Sri Lanka	Thailand	Tunisia

 
Q: How long are the Roam Like Home Pack benefits valid after activation?

A: 7 days or 30 days based on your choice to activate.

Q: How does the Roam Like Home Pack work?

A: The Roam Like Home Pack converts local allowances in your current Postpaid Plan into roaming allowances. After using local allowances, customers will be charged standard roaming rates.

Q: What will happen if I have roaming benefits in my plan?

A: Once in-plan allowance is exhausted, the in-plan roaming allowance in eligible countries will automatically activate, so customers can continue using benefits while abroad.

Q: Are incoming calls free in the listed eligible countries?

A: Yes, incoming calls in the specified eligible countries are free for customers subscribed to the Roam Like Home Pack add-on.

Q: Will I be charged in other countries or for calls outside covered ones?

A: Yes, standard roaming rates will apply if customers roam in countries not included in the Roam Like Home Pack list or if customers make calls to destinations outside the specified countries.

Q: Can I use in-plan international minutes while roaming?

 A: Customers can make international calls except if the destination wasn't eligible for calls while in Qatar. For other countries not included standard international call rates will apply.
Eligible Plans for Roam Like Home Pack:
   
Q: Can I subscribe multiple times?

A: Yes, you can subscribe multiple times. However, if a customer subscribes, the new subscription will add either 7 days or 30 days from the new add-on activation date, based on the customer's selection.

Q: What local allowances are eligible to be used while roaming?

A: You can use his plan, add-on, and promotional allowances while roaming.

Q: Can I use Roam like home Pack add-on for my prepaid?

A: No Roam Like Home Pack Add-on only works on the above-mentioned Postpaid plans.

• Make sure that you have the roaming benefits that you need for your destination.
  • You can check the amount of your in-plan data roaming benefits (if any) through My Vodafone app or dial *100#
  • If you don’t have any roaming benefits in your plan, make sure you activate Passport Pack for great value and excellent experience (check the countries)
• Ensure you have enough Bill Limit for your Passport Pack before traveling to enable Bill Manager and avoid any overcharges.

Please check the service you need to use while roaming and your plan benefits below:
 

	Postpaid Unlimited 5G Plans
	Unlimited 300	Unlimited 375	Unlimited 450	Unlimited VIP
Roaming Data	20 GB in 20 countries	5 GB in 175+ countries	40 GB in 175+ countries	75 GB in 175+ countries
Roaming SMS	Not included. Please activate Passport Pack to use SMS while roaming. Make sure your bill limit is QR 105 or more.
Roaming Calls (incoming & outgoing)	Not included. Please activate Passport Pack to use SMS while roaming. Make sure your bill limit is QR 105 or more.
Inflight Data	Unlimited (available only on flights with the Mobile Satellite Operators – Aeromobile and OnAir. Click here for more details)

 

	Postpaid Red Plans
	Red 250	Red 350	Red Yalla	Red Me	Red Unlimited	Red VIP
Global Data	15 GB can be used both locally and globally.	30 GB can be used both locally and globally.	No. Please activate Passport Pack to use data while roaming.	120 GB can be used both locally and globally.	Unlimited.	Unlimited.
Roaming SMS	Not included	60 minutes	Not included	100 minutes	300 minutes	Unlimited
Roaming Calls (incoming)	Not included Please activate Passport Pack to use voice calls while roaming. Make sure your bill limit is QR 105 or more.
Roaming Calls (outgoing calling Vodafone Qatar)	Not included					Unlimited
Inflight Data	Not included

 

	Prepaid	Other Postpaid
Roaming Calls, SMS, Data & Inflight Data	No roaming benefits. Please activate Passport Pack to use voice calls, SMS, data, & inflight data while roaming.	No roaming benefits. Please activate Passport Pack to use voice calls, SMS, data, & inflight data while roaming. Make sure your bill limit is QR 105 or more.

You can check the amount of your in-plan data roaming benefits (if any) through My Vodafone app or dial *100#

Standard rates will apply when:

• You roam in a non-passport country
• Your in-plan roaming data is consumed and/or your passport pack is consumed or expires. However, you can activate another passport pack at any time as long as you have Bill Limit of QR 100 or more.

However, you can activate another passport pack at any time as long as you have Bill Limit of QR 100 or more.

Click here for Standard Rates

• We should activate the passport pack that works in 175+ countries. We recommend to activate the passport pack if:
  • You are a prepaid customer
  • You have other postpaid plan (Other than Unlimited & Red)
  • You have Unlimited plan and you wish to use voice calls or SMS
  • You have consumed all your in-plan roaming benefits
  Make sure your have a bill limit of QR 105 or more to activate the Passport Pack. Your bill limit amount should covers the value for every passport pack activation. E.g. if you have a bill limit of QR 100, raise bill limit to QR 200 to add another weekly passport pack (which costs QR 100).

• There are two types of passport packs:
  1- Passport Pack weekly in 175+ countries
  • 100 roaming minutes
  • 2-1 GB data
  • Unlimited Inflight Data
  QR 100 & is valid for 7 days.
  
  2- Passport Pack Monthly in 175+ countries (for postpaid only)
  • 300 roaming minutes
  • 4 GB data
  QR 320 & is valid for 30 days.

Ensure your bill limit is set to the amount of the passport pack value to allow its activation. E.g. set bill limit of QR 100 or more to activate weekly Passport Pack (cost QR 100) or set bill limit of QR 320 to activate monthly passport pack.

Activate through Vodafone App:

• Select "Add-ons" on the bottom left of the homepage
• Select "Roaming"
• Select "Vodafone Passport Pack".
• Click "Activate"

Or through activation code by dialing: *110*110#

Or via chat with Labeeb

You can adjust your Bill Limit through My Vodafone App or USSD. Please find the steps in the following link Vodafone Qatar | Bill Limit | vodafone.qa

For Unlimited 300 or Red plan, you can use Roaming Data in the following 20 countries:

1. Albania
2. Australia
3. Czech Republic
4. Egypt
5. Germany
6. Ghana
7. Greece
8. Hungary
9. India
10. Ireland
11. Italy
12. Malta
13. Netherlands
14. New Zealand
15. Portugal
16. Romania
17. South v Africa
18. Spain
19. Turkey
20. United Kingdom

For Unlimited plan (Unlimited 375, 450, or VIP), your in-plan Roaming Data will work in 175+ countries.

For Prepaid & other Postpaid plan (Other than Unlimited & Red), Passport Pack need to be activated.

If you have Passport Pack, you can use your roaming data in 175+ countries

Standard rates will apply when you roam in a non-passport country.

• Make sure to switch “Data Roaming” ON in your cellular phone settings.
• Check your balance frequently through My Vodafone App or dial *129#. You can always add as many passport pack as you need at anytime.
• Make sure your bill limit covers the value for every passport pack activation. E.g. if you have a bill limit of QR 100, raise bill limit to QR 200 to add another weekly passport pack (which costs QR 100).

In order to use voice calls while roaming, you need an activate passport pack.

If you have not activated passport pack yet, click here to activate for prepaid and here for post-paid. Please make sure to have a Bill Limit of QR 105 or more.

If you already have passport pack, please make sure that:

• You have remaining minutes.
• Your passport is active.

You can check passport pack remaining minutes and expiry date through My Vodafone App or dial *129#. You will also receive an SMS when your allowance is consumed or when the pack expires.

If you consume more than the total data/voice allowance of passport pack before the expiry, then the rate will be QR 1 per 1MB/Minute until the 7-day period expires and thereafter the standard roaming rates will apply. However, you can always activate another passport at any time. Make sure to have a Bill Limit of QR 100 or more.

• Try restarting your device
• Make sure your “Data Roaming” are switching on from your cellular settings
• Choose network manually
• Switch network mode between 3G/4G
• If you have dual sims, make sure you are connected to Vodafone sim card.

If you are still unable to connect to any network, contact customer care for support.

If you are a post-paid customer:

• Make sure that your number is active and not barred
• Make sure to have a Bill Limit of QR 100 or more when activating the weekly Vodafone passport pack
• Make sure to have a Bill Limit of QR 320 or more when activating the Monthly Vodafone passport pack

Please note that you can always activate another passport pack any time.

If you are a prepaid customer, make sure to have a balance of QR 100 or more at the time of activating Vodafone passport pack.

If you are still unable to add Vodafone passport pack, contact customer care for support +97477007111